Refund Policy

Thank you for choosing MyFUTCoins for your FIFA Points and FUT Coins needs. We are committed to providing you with the best possible service and delivering high-quality products. However, we understand that sometimes things don't go as planned, and you may need to return your purchase. This refund policy outlines the conditions for a refund and your rights as a consumer.

Refund Conditions

At MyFUTCoins, we offer refunds in the following situations:

  1. Failed Coin Transfer: If the coins transfer failed, and you did not receive the coins you purchased, we will issue a full refund. Please note that we will need to verify the transfer failure on our end before processing the refund.
  1. Wrong Information: If you entered the wrong information during the purchase process, and the coins were not delivered, you may be eligible for a refund. You must contact our customer support team within 48 hours of the purchase and provide us with the correct information. We will verify the issue and process a refund if necessary.

Please note that we do not offer refunds in the following situations:

  1. Change of Mind: We do not offer refunds for change of mind or if you no longer want the product you purchased.
  1. Banned Accounts: If your account is banned for any reason, we will not offer a refund. It is your responsibility to keep your account safe and not engage in any activities that violate the terms of service.
  1. Delayed Deliveries: We make every effort to deliver your coins promptly. However, we cannot be held responsible for any delays caused by external factors, such as server maintenance or network issues.

How to Request a Refund

If you believe that you are eligible for a refund, please contact our customer support team by email or through our website. We will review your request and respond to you within 48 hours.

Please note that we reserve the right to refuse a refund if we suspect fraudulent activity or if you have violated our terms of service.

Your Rights as a Consumer

At MyFUTCoins, we are committed to providing you with the best possible service and delivering high-quality products. We understand that consumers have rights, and we respect those rights.

As a consumer, you have the right to:

  1. Receive the product you purchased in good condition and within a reasonable time frame.
  1. Receive a refund if the product is faulty, damaged, or not as described.
  1. Receive clear and accurate information about the product you are purchasing, including the price, delivery options, and any applicable taxes or fees.

At MyFUTCoins, we strive to provide our customers with the best possible service and products. However, we understand that sometimes things don't go as planned, and you may need to return your purchase. If you believe that you are eligible for a refund, please contact our customer support team within 48 hours of the purchase. We will review your request and respond to you within 48 hours. Thank you for choosing MyFUTCoins, and we look forward to serving you in the future.